Press Releases
Press Release | |
Green Cart Delivery Delay | April 28, 2017 |
Emterra Environmental and Rehrig Pacific (the Green Cart manufacturer) have been delivering Green Carts for compostable waste to residents on the City’s Curbside Collection Program since the beginning of April. Carts are being delivered on a daily basis and the majority of residents have received their carts, but due to unforeseen circumstances, some Green Carts will be delivered after April 30th. Adjustments were made to the method of delivery this week, which has reduced the number of carts being delivered on a daily basis. Emterra Environmental and Rehrig Pacific are working hard to arrange for additional delivery crews and will continue to deliver carts as efficiently as possible while ensuring worker safety. “Emterra is proud of our customer service record in the community and are working closely with the City and Rehrig Pacific to have the carts delivered as quickly and as safely as possible. We apologize for the inconvenience to residents who haven’t received their carts yet,” said Emterra’s VP Operations, Ed Walsh. “Rehrig Pacific prides itself on delivering the highest quality of products and services. Together with our partners we are working to resolve this unexpected delay in a steadfast manner and apologize for any inconvenience to the residents who have been impacted,” said Rehrig’s Environmental Solutions Manager, Dennis Monestier. As the City of Chilliwack and Emterra Environmental want to ensure that residents on the Curbside Collection Program receive the highest level of service possible the following arrangements have been made for the first week of May: Residents with Cart Delivery by April 30th:
Residents with Cart Delivery after April 30th:
The City of Chilliwack, Emterra Environmental and Rehrig Pacific thank residents for their patience. We know most residents are excited to start this new program, which will result in a significant reduction in materials going to the landfill. Residents who did not receive their Green Cart by April 30th will not be charged the new Curbside Collection fee until the week after their cart is delivered. The City would also like to remind all residents to check the new collection schedule as collection days are changing for some residents. Residents are encouraged to download the new Chilliwack Curbside Collection App for collection reminders and convenient access to program information. For more information, please call 604.793.2787 or email [email protected]. |
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